SunButter LLC ("we" and "us") is the operator of (https://www.sunbutterdirect.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and immediately process a refund for any unavailable items.

2. Shipping Costs

We offer standard shipping with a flat-rate fee of $4.99. Any remaining shipping cost is covered by SunButter LLC. Shipping service selection is based on the best price available (USPS and UPS). Orders over $25 in value qualify for free shipping.  (applicable to retail products only - jars & pouches)

3. Returns
3.1 Return Due To Change Of Mind
SunButter LLC will not accept returns due to a change of mind. 

3.2 Warranty Returns
SunButter LLC will happily honor any valid warranty claims, provided a claim is
submitted within 10 days of receipt of items.
Customers will be required to pre-pay the return shipping; however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect SunButter LLC to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2-5 days

4.2 Transit time Internationally
We currently do not offer international shipments.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of an order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
SunButter LLC will ship to P.O. box addresses via USPS.

4.6 Military Address Shipping
SunButter LLC will ship to military addresses via USPS.


4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax on grocery items is not collected

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and SunButter LLC
encourages you to be aware of these potential costs before placing an order with
us. If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to SunButter LLC at the customer's expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service inquiries, please email us at support@sunbutter.com